Billing Policy

1. Authorisation and activation

You start a subscription by approving the stated amount through the secure payment-provider page. The first authorised amount may be collected during that process, followed by the stated recurring monthly amount.

Funnlr marks a subscription paid only after a signed provider event is matched to the exact payment request, customer, and site. A typed payment claim, screenshot, or unrelated reference does not activate a service.

2. Monthly billing

Subscriptions are billed monthly unless the checkout or a written offer clearly states a different term. Any once-off setup amount is shown separately before authorisation.

We will give notice before materially increasing the recurring price of an active service and will obtain any new authorisation required for the change.

3. Failed or overdue payments

If a payment fails, we may contact you, retry where the payment mandate permits it, or pause the affected service after notice. We will not ask you to create a second subscription while the result of an earlier payment remains uncertain.

Service can resume after the payment is safely confirmed and the account is reconciled.

4. Cancellation

Request cancellation through WhatsApp menu option 8 or email hello@funnlr.co.za. Include the business name and account email so we can verify the request.

For a month-to-month plan, Funnlr does not add a cancellation fee. A request received before the next debit normally stops the next cycle, and the service remains available until the end of the current paid period unless you ask for earlier closure or a security issue requires it.

5. Refunds and billing errors

Monthly fees already used for the current service period are not automatically refunded in part. This does not limit any refund, cooling-off right, or other remedy required by applicable law.

We investigate duplicate charges, an incorrect amount, or a payment linked to the wrong account. Send the date, amount, business name, and payment reference to hello@funnlr.co.za. Do not send full card or bank-login details.

6. Trials and previews

A free hosted preview remains free until you explicitly authorise a paid checkout. It serves for 7 days from its build time, is paused after that until you activate it, and is scheduled for deletion 30 days after its build time if it is never activated. The WhatsApp delivery message states both dates. It never silently converts into a paid subscription. If another Funnlr offer includes a trial, its duration, included work, and conversion terms will be stated separately in that offer.

7. Contact

Email hello@funnlr.co.za or use WhatsApp support for cancellation, a payment error, or a billing question.